The staff and outside care teams who visit everyday are focused on the delivery of excellent care for all. The changes in nursing care have inspired the staff to run ahead with the care challenge and  in doing so lead the way in caring excellence. At Waltham Hall we are proud to surpasses residents and families expectations which is evidenced in the CQC report and the QAF grade. This level of care perfects the model and demonstrates the commitment of the care teams and the management to protect the residents liberty, and respect their wishes at all times.

Here at Waltham Hall we like to ensure that the people most important to us – our residents and their families – feel that they are receiving the best possible care. We recently sent out a survey to all relatives and are delighted at the feedback we have received. We will continue to work hard to ensure that each resident is treated as an individual with dignity and respect. A copy of the results of this survey are available below.

Relatives survey – results 2014